Again!, Thank you Las Vegas for your overwhelming response!

“Following the recommendation of the NV government, we have converted all original pickup orders to home delivery. Your patience is greatly appreciated as our team is working around the clock to fulfill every order! You will be notified via email as your order gets processed and picked up for delivery.”


Please note:

Due to high volumes, for all orders placed between March 17th and 18th you will be notified as soon as your order is ready for delivery!



Your satisfaction is our number one priority.

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9 thoughts on “A Message from Jeff

  1. Kerry Faughnan says:

    Jeff, I just wanted to reach out and thank you for providing this service to the community. My wife tried to get meat at the local Smiths and they were completely empty. This has been a real Godsend and when this passes you should receive a commendation from the City for what you have done in this time of need. Kerry P. Faughnan, Esq.

  2. Carolynne Walker says:

    Jeff, just a friendly thought, after seeing the article in the RJ, we placed our order with you early Tuesday morning, March 17, 2020. Our credit card was charged immediately but have heard nothing since. We have called you and have E-Mailed you, but have heard nothing back. There seems to be no way of getting in contact with you. Our credit card was charged for same day delivery. What is the secret to having our order filled? I’d be surprised if there were many orders placed before ours after the article appeared. Thank you.

  3. Jennifer De Coito says:

    Good morning-

    Thank you Jeff and Blackbox Meats for everything that you are doing for the Las Vegas community. It is appreciated more than you know.

    I placed two orders on the 17th – Order #1212 and Order #1462. One order was for pick up and one order was automatically charged the $25 for delivery. As all orders are now set for delivery, I just wanted to reach out and let you know that both orders are to be delivered to the same place. I would hate for you to have to deliver orders to my home on two different occasions.

    If you need to reach out to me, please give me a call or send an email to the address listed on my accounts.

    Again, thank you so very much!

    Jennifer

  4. Kerry Faughnan says:

    *** PLEASE NOTE THIS MESSAGE WAS ALSO SENT TO HELP@BLACKBOXMEATS.COM***

    This is my third email regarding my orders. On Tuesday, March 17, 2020, I placed an order, #1580, on your website. I paid $25.00 for “Same Day Delivery”. My order totalled $207.34. The order sat in processing until March 21, 2020. On March 18, 2020, when other product became available, I placed a second order, #6280, again paying for “Same Day Delivery”, totaling $160.25. This order also showed processing through March 21, 2020.

    I am aware and sympathetic to the fact that your company became overwhelmed and got behind in processing the orders and as such my “Same Day Delivery” did not happen. On March 19, 2020, I posted a very positive post in response to “A Message from Jeff”. At that time I was very impressed by the fact your company had stepped up and offered your product to the general pubic in this time of crisis.

    On Thursday, March 19, 2020, your website showed all product sold out and them subsequently went to the current message of taking a pause.

    On March 21, 2020, both orders changed to “Queued 4 delivery”. Shortly thereafter order #6280, the second order, was sent out for delivery and I received a message from Dropoff. That order arrived at approximately 4pm.

    At that time, I went into the Orders section to see where my first order was, Order #1580. The system had updated to “Pending Payment”! This was very confusing because when I placed the first order, the system asked for a credit card, which you can see in the order under “Payment Method” it shows “credit card”, and I willingly entered my credit card information. My credit card was charged and the payment posted on March 18, 2020 according to my credit card account. As a result, I emailed the company inquiring about this mix up at 4:20pm. I received no response.

    At 5:30pm today, March 21, 2020, I again check the account and it had changed from “Pending Payment” to “Cancelled”!!! This is very troubling given that I had paid for, and reserved, my order 4 days earlier and payment had posted to my account on March 18, 2020.

    I understand that these are trying times but I am formally requesting that Order #1580, be immediately filled and delivered as promised. Clearly product was removed from the system as it was ordered so my order should still be easily fulfilled. I have 5 people in my household and have lost valuable time attempting to procure product based on my reliance that my order, that I had prepaid for, would be delivered. Please do as you promised, rectify this matter quickly and deliver my prepaid order.

    I look forward to your quick and diligent response.

    Respectfully,

    Kerry P. Faughnan, Esq.

    • Kerry Faughnan says:

      A quick update. Thank you! Your company changed the status back to “Queued 4 Delivery” yesterday and I just received an email that my order has been picked up for delivery! I absolutely appreciate the lightning fast resolution of the issue and again your company should be commended.

      Respectfully,

      Kerry P. Faughnan, Esq.

  5. Barbara Muller says:

    Received our order and thank you. Our grocery store is completely out of everything. I am feeding several elderly people so the less exposure I have the better. Thank you for providing this service to our community. You are very much appreciated.

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